Scheduler - Wednesbury
Date: 13 May 2026
Location: Wednesbury, ENG, GB, WS10 0PB
Company: Specsavers
So, you’re an organisation expert wanting to take your career to the next level? Our Scheduler role within our Home Visits service could be perfect for you.
As a Scheduler with Specsavers you’ll be a key part of our business, ensuring clinic scheduling and appointment booking is completed in the most effective and efficient way possible for our Home Visits teams, while always putting our customers first. The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll handle a high volume of incoming calls, sharing responsibility with the wider team, as well as making outbound calls to customers. As such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our Home Visits team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important.
We're looking for someone who has a level headed approach to managing day-to-day customer care, with an emphasis on route planning/scheduling appointments and delivery of excellent customer service for our Home Visits team, someone who can manage a busy workload, sometimes with conflicting deadlines, and who demonstrates excellent time management skills. Current or previous appointment setting or scheduling experience is essential for this role.
You’ll be part of a supportive team delivering care to people who are unable to visit our stores, meaning you’ll make a real difference every day.
Our business
Our Home Visits office is based in Wednesbury, Birmingham WS10.
Our team
We have a wonderful team of dedicated people ready and waiting for you to meet.
What’s on offer?
As well as all the support you need and great training, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary: £25,242 per annum
- Full-time: 37.5 hours per week - Monday to Friday - 9am-5:30pm with the requirement to work the occasional Saturday to cover annual leave (8am-4pm)
- 28 days holiday (includes Bank Holidays)
- Enjoy an additional paid day off on your birthday to celebrate you!
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enhanced family leave and company sick pay
What we’re looking for?
- Current or previous appointment setting or scheduling experience is required
- Excellent telephone manner and communications skills are essential
- Call centre and customer service skills are also desired
In short, if you’re ready to make a difference, we can’t wait to hear from you.
We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.
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