Scheduler - Birmingham

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Date: 21 Apr 2026

Location: Wednesbury, ENG, GB, WS10 0PB

Company: Specsavers

So you’re an organisation expert wanting to take your career to the next level? Our Scheduler role within our Home Visits service could be perfect for you.  

We are looking for someone who has a level headed approach to managing day-to-day customer care, with an emphasis on route planning/scheduling appointments and delivery of excellent customer service for our Home Visits team. Current or recent previous appointment setting or scheduling experience is essential for this role. 

In this role, you’ll be a key part of our business, ensuring clinic scheduling is completed in the most effective and efficient way possible for our Home Visits teams, while always putting our customers first. The role also involves administrative duties, including updating customer files, so strong attention to detail is essential. You’ll handle a high volume of incoming calls, sharing responsibility with the wider team, as well as making outbound calls to customers. As such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our Home Visits team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important.

We’re looking for someone who can manage a busy workload, sometimes with conflicting deadlines, and who demonstrates excellent time management skills.

You’ll be surrounded and supported by an experienced team bringing care to the homes of the people who can’t come into our stores.

Essentially, you’ll be making a real difference here.

Our business  

Our Home Visits office is based in Wednesbury, Birmingham WS10.

Our team  

We have a wonderful team of dedicated people ready and waiting for you to meet.   

What’s on offer?  

As well as all the support you need, we have a whole load of benefits on offer for you to enjoy. These include:   

  • Salary: £25,242 per annum
  • Full-time: 37.5 hours per week - Monday to Friday - 9am-5:30pm with the requirement to work the occasional Saturday to cover annual leave (8am-4pm)
  • 28 days holiday (includes Bank Holidays)
  • Additional paid day off for your Birthday
  • Access to Specsavers Perks Scheme
  • WeCare Support 
  • Access to Headspace App

What we’re looking for? 

  • Previous appointment setting or scheduling experience is required
  • Excellent telephone manner and communications skills are essential
  • Current or recent previous appointment setting or scheduling experience essential
  • Call centre and customer service skills are also desired

In short, if you’re ready to make a difference, we can’t wait to hear from you. 

We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.

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