Administrator/ Customer Service Advisor (PT) - Walsall Hearcare

Specsavers. A household name and a Highstreet staple. And you could be part of the team.    

As Administrator/ Customer Service Advisor at Specsavers, you’ll be organised and equipped to tackle a wide variety of tasks. This includes all aspects of hearcare administration such as triaging patients, answering calls and general queries, making calls to confirm clinics, delivering afterccare calls, updating and filing records, booking and managing appointments, banking, through to repairs to hearing aids, and other key operational duties. The aim is to provide a top‑notch administrative service that supports the store’s overall success.  

Our store

Located in the heart of Walsall, our Specsavers store is a busy and welcoming practice with a strong reputation for delivering outstanding care to every customer. Alongside our optical services, we have a dedicated Hearcare department that provides professional hearing assessments, hearing aid services, and ongoing aftercare support. Working closely with both new and existing customers, the Hearcare team is committed to making a real difference by helping people manage their hearing health and enjoy better quality of life through expert care and support. The store is conveniently located with excellent public transport links, with Walsall bus station and train station both within easy walking distance, making it easily accessible for customers and colleagues alike.

What’s on offer?  

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• £8.20ph - £12.91ph
• Part Time hours - 22.5 hours - Working Tuesday, Thursday and Saturday each week
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?

• Friendly and professional with a passion for customer service
• Highly organised and able to manage a busy workload
• Confident communicating in person and over the phone
• Strong attention to detail
• Proactive and able to work independently and as part of a team
• Comfortable using computer systems and learning new processes
• Empathetic, patient and customer-focused
• Positive, reliable and eager to support others
• Interested in healthcare and helping people

Find out more 

If you are comfortable with the responsibilities we’re looking for and are excited by this opportunity, we’re excited to hear from you.  

This job will close when it's filled, so don't delay, apply today!

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