Call Centre Assistant/ Administrator (PT) - Sutton Coldfield, Birmingham

Specsavers. A household name and a Highstreet staple. And you could be part of the team.    

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.   

Our store   

The Specsavers Sutton Coldfield store is a busy and well-established optical and audiology practice located in the heart of Sutton Coldfield town centre. Following its move to a brand-new store in December 2025, the practice now operates from a modern, purpose-built environment designed to enhance both the customer and colleague experience. Colleagues work collaboratively in a fast-paced environment, supporting customers throughout their eye and hearing care journey, from booking appointments through to product selection and aftercare. The store benefits from excellent transport links, with Sutton Coldfield railway station within walking distance, providing regular services to Birmingham city centre and surrounding areas. Multiple local bus routes also serve the town centre, making the store easily accessible.

Our team   

The team at Specsavers Sutton Coldfield is friendly, supportive, and passionate about delivering exceptional customer care. The successful candidate will be joining a close-knit call centre team of four, working collaboratively to provide a seamless experience for customers and support the wider store operation. As part of this team, you'll be responsible for answering calls and handling enquiries for three local Specsavers stores, ensuring customers receive a professional, efficient, and welcoming service from their very first point of contact. Alongside experienced optical and audiology professionals and dedicated retail colleagues, the team works together to deliver an outstanding customer experience.

  What’s on offer?   

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• £12.71 per hour
• Performance-based bonus scheme
• Part-Time - 22.5 - 30 hours per week, to include working a weekend day
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Enjoy an additional paid day off on your birthday to celebrate you!

 What we’re looking for?   

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:   

• Strong communication and customer service skills.
• Professional and friendly telephone manner.
• Good organisational and administrative abilities.
• Confident IT skills, including Microsoft Office and internal systems.
• Accurate data entry and attention to detail.
• Ability to prioritise workload and manage multiple tasks.
• Reliable, adaptable and able to work in a fast-paced environment.

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you.

Checked all the boxes? This job will close when it's filled, so don't delay, apply today

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