Customer Service Assistant

Specsavers Stirling

Are you a friendly, caring person with great people skills who is looking for the next step in your career? If so, you’ve come to the right place!

Due to the expansion of our store, we’re looking for a Customer Service Assistant to join our growing team.

We’re looking for someone who is enthusiastic, passionate and hardworking, with a genuine desire to provide excellent customer service. You’ll be one of the first people our customers meet, so being friendly, approachable and confident when speaking to people is essential.

About the role

Working on our shop floor at reception, you’ll play an important part in making sure every customer receives a warm welcome and a great experience.

Your responsibilities will include:

• Welcoming customers into the store
• Answering customer queries and providing helpful advice
• Advising customers on products and costs
• Booking eye tests
• Processing till transactions
• Answering and making phone calls
• Supporting the wider team to ensure the store runs smoothly

This is a customer-facing role in a busy environment, so you’ll need to be comfortable being on your feet for long periods of time and enjoy interacting with people throughout the day.

And once you’ve found your feet, you don’t have to stop there. We offer plenty of professional training and career development opportunities, with the support of experienced Opticians and Optical Assistants every step of the way.

Whatever you want your career to look like, we’ll help you bring it to life at Specsavers.

Our business

Based in the city of Stirling, our store offers fantastic facilities, including 5 test rooms, an onsite lab and all the equipment you need to excel in your role. We’re also easily accessible, with great public transport and motorway links.

Our team

We have a wonderful team of dedicated people in our store who are ready and waiting to welcome you. We’re proud of the supportive environment we’ve created and are looking forward to welcoming a new member to the team.

What’s on offer?

As well as all the support, training and development you need to succeed, we offer a range of benefits, including:

• Salary from £25,510, depending on experience
• Full-time, 38 hours per week, working 5 days out of 7, including one day at the weekend
• 28 days leave (includes bank holidays)
• Plus enjoy an additional day off for your birthday
• Company sick pay
• Perks Plus discount platform
• Pension contribution
• Eyecare and Hearcare discounts for yourself and family & friends
• WeCare – UK confidential employee helpline
• Enhanced pay for family leave, including maternity and paternity leave

What we’re looking for

You don’t need previous optical experience – we’ll provide all the training and support you need. What’s most important to us is that you’re:

• Friendly, approachable and confident when speaking to customers
• Passionate about providing excellent customer service
• Reliable, organised and hardworking
• A positive team player who enjoys working with others
• Comfortable working in a busy, customer-facing environment
• Keen to learn, develop and build a career with Specsavers

Find out more

If you’re friendly, enthusiastic and passionate about helping people, we’d love to hear from you.

If you think you’ve got what we’re looking for and would like to join our growing team at Specsavers Stirling, don’t delay – apply today!

This vacancy will close once the position has been filled.

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