Senior Relationship Manager

Shape and drive success across our Dutch stores! 

At Specsavers, we're dedicated to making eye and hearing care accessible to all. As pioneers and a global leader in innovative technologies, we help people optimise their vision and hearing.  

Your role 
As the newly appointed Senior Regional Relationship Manager (Sr. RRM) for Netherlands, you will play a pivotal role in shaping and driving the commercial success across the store portfolio. This role is responsible for leading and managing regional managers, ensuring they foster strong, productive relationships with Partners to drive business growth and operational excellence 

Additionally, this role serves as a vital link for two-way communication between Regional Managers and the support office, ensuring Partner needs are effectively represented at the support office level. While providing practical guidance to regional managers, this position also works closely with the Head of Store Operations/General Manager of Audiology to define and execute strategic initiatives. A key responsibility is ensuring national objectives align with regional plans, empowering Regional Managers to drive sustainable growth and profitability for Partners. 

Your primary tasks and responsibilities include, but is not limited to 

• Drive the daily performance of individual Regional Managers through effective people management, ensuring that each has a personal development plan in place. 

• Lead and support Regional Managers in driving growth, development, and profitability within the optical and/or audiology businesses in country. Ensure they gain a deep understanding of individual business needs and become trusted, valued partners to each of their stores. 

• Provide expert business insights, commercial expertise, and strategic guidance to empower Regional Managers in delivering the right recommendation to stores ensuring they stay responsive to competitor threats.  

• Responsible for leading the strategic direction and ensuring an effective implementation of initiatives set by the Head of Store Operations across the entire store portfolio. 

• Actively influence Partners to enhance financial performance within the optic and/or audiology business while overseeing the execution of recovery plans for any store in the TAP program. 

• Act as a link for two-way communication between the Regional Managers group and the support office, advocating for Partner needs while helping the support office resolve issues. Take a Partner-centric approach, prioritising business growth and success while aligning with Specsavers’ overall objectives. 

• Build and maintain strong relationships with Professional Advancement (Clinical Performance Consultants) and other field support teams to ensure a unified approach in supporting Partners. 

• Responsible for ensuring the Regional Managers remain focused on TAPs, addressing issues in RISK/red stores, and improving store performance in the bottom third.  

• This role may also be required to support local retail needs as directed by the Head of Store Operations 

Your new team 

As Sr. RRM, you'll head the retail support team, comprising 6 to 9 professionals with various roles. Our team members bring a mix of seniority, with some having longstanding careers at Specsavers and others being new additions. Additionally, in your capacity as Sr. RRM you'll collaborate closely with our Head of Business Development & BTS and Head of Store Operations within the leadership team. 

As our new colleague, you'll be connected to our Dutch support office in Maarssen, but can expect 2-3 travel days per week.  

Your qualifications 

To drive our ambitious commercial agenda forward, we’re seeking an engaging and proactive individual who collaborates effectively with stakeholders at all levels of the business, using strong influencing skills to get things done. We anticipate that you bring several years of experience in comparable roles and thrive in an international environment.  

Your capacity to manage and harmonise peers, direct reports, and stakeholders is crucial. Working both hands-on with a range of responsibilities as well as being able to elevate yourself on a more strategic level, your strong leadership, communication, and interpersonal skills are indispensable. 

On top of that, you can recognise yourself in the below essential and desirable requirements: 

• Strong people management skills, including coaching and performance management. 

• Ability to drive change and innovation, ensuring strategic initiatives are successfully executed and sustained. 

• Strong commercial acumen and financial literacy and able to drive operational excellence, growth, and profitability. 

• Working with and managing many and various stakeholders. 

• Ability to analyse trends and translate these into actions. 

• Lead with empathy, resolve conflicts, and create an inclusive work environment. 

• Stay updated on industry trends, emerging technologies, and their retail application.  

• Previous experience of identifying companywide initiatives and managing their implementation. 

Desirable to have experience in the optical/food/electronics industry (blue chip) or FMCG preferable franchise and experience in using mediation techniques to facilitate business discussion or negotiations 

On a more personal level, we see being calm and inquisitive as strong personal traits enabling you to manage a significant workload while navigating change effectively for you and your team as well as to influence at all levels to secure buy-in and engagement in the organisation. We also see being naturally curious and focussed on using data as well as being a confident and experienced presenter as beneficial to succeed in this role.  

Your development 

Within 3 months, you will:   

• Be onboarded and Gain understanding of the role and organisation  

• Support/work on getting to know the team 

Within 6-12 months, you are: 

• Running the retail support team 

• Understanding the business and model 

• The go-to-person for regional managers and store related matters 

• Delivering on growth and purpose 

Further development: 

• We have a strong focus on your personal development plan to make sure that your competencies and skills continue to be best in class 

• You can choose a career path within Specsavers you perceive as your personal journey. 

• You can grow professionally in an organisation that recognises your skills and personality. 

Explore the perks of becoming a part of Specsavers 

As part of Specsavers, you can count on that you will 

• Join our global team of friendly, talented, and passionate colleagues. Enjoy a competitive salary package with perks such as pensions, (health insurance), free eye care vouchers, and more. 

• Grow in your role with free access to online learning, monthly one-on-one discussions with your manager, personalised development plans, and increased responsibility. 

• Be part of a fun work environment with great coffee, laughter, table tennis tournaments, birthday surprises, holiday celebrations, virtual Friday quizzes, and more. 

Is this your next step? Apply today 

To apply, please send us your CV using the button below. We want to respect your time, so including an application letter is optional. Feel free to apply as soon as possible. 

Please avoid including any photos or references to your age in your CV. It contributes to a fairer and more unbiased assessment.  

If you're interested in learning more about the incredible team you'll be joining and our shared goals as a family business, visit our pages: This is who we are, and This is what we do. 

Diversity & Inclusion at Specsavers 

Specsavers will consider all qualified applicants for employment without regard to race, colour, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected factor. 

In line with our commitment to diversity, equity, and inclusion, we integrate these principles into all aspects of our work, from product development to team building. 

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