Retail Technology Coordinator

Join us in upgrading store technology! 

At Specsavers, we're dedicated to making eye and hearing care accessible to all. As pioneers and a global leader in innovative technologies, we help people optimise their vision and hearing. We foster your expertise, welcome you into a supportive family, and propel your growth. Grounded in our collaboration, curiosity, courage, and compassion values, we strive to challenge the status quo and invite you to team up with us. 

To strengthen our Retail Technology team, we're searching for a Retail Technology Project Coordinator to join our team and manage store network updates, technical implementations, and hardware roll-outs.  

Your role 

In the role of Retail Technology project coordinator, you'll report directly to the Regional BD IT Lead and become an integral part of the team delivering technology to our stores across the 5 markets in Northern Europe. You will have our own area of responsibility but also support your colleagues in other countries, as well as working closely with colleagues in the Corporate & Infrastructure Products function that the team belongs to. 

As the go-to person for retail technology insight, you will be responsible for managing store updates, including new store openings, relocations, and rebrands. In addition, you will oversee retail infrastructure, ensuring that devices are regularly updated and replaced to support applications and enhance the customer journey. 

The role also involves coordinating the technical implementation of new services, stores, and processes. This includes preparation, commissioning, early life support (ELS), and transitioning to Business As Usual (BAU). Furthermore, you'll manage hardware rollouts for retail infrastructure and collaborate with other product teams. 

The role requires a hands-on service mindset, delivering exceptional services to stores and partners, and working closely with country service desks. Your primary customers are store partners and staff in Sweden, with support for colleagues and partners in other markets. 

Primary tasks and responsibilities: 

• Review and define build and implementation standards for partner organizations and store technology changes. 

• Plan tasks as per process, involving all stakeholders. 

• Take ownership of the lifecycle management roadmap. 

• Deliver technical tasks for store projects and hardware lifecycle management. 

• Create documentation for technical transition to BAU support. 

• Support training and development of country teams regarding store processes. 

• Investigate and diagnose incidents and problems related to store processes. 

Store Projects: 

• Manage internal Business Development (BD) and 3rd-party relationships. 

• Coordinate communication, request quotes, place hardware/service orders, and write statements of work for suppliers. 

• Configure hardware and installations as needed. 

• Monitor project quality and efficiency, identifying potential service improvements. 

Based in Gothenburg, the role involves regular travel to stores in Sweden and occasionally to other Northern Europe markets. 

Your qualifications 

We're seeking an individual who is outspoken and excels at building close relationships with colleagues, store partners, and service providers. 

To fulfill this role at Specsavers, we think you’ll align with the following requirements: 

• Deep knowledge of network, device management (Intune), hardware, and hardware installations. 

• Outspoken and great at building close relationships with colleagues, store partners, and service providers. 

• Able to manage customer expectations while prioritizing personal workload. 

• Ability to independently set and manage challenging deadlines and determine acceptable levels of customer service and service level agreements. 

• Used to working independently without direct supervision. 

• Flexibility to travel to sites at short notice and possess a full driving license. 

• Ability to coordinate vendor services at all levels – from executives to field engineers. 

On a more personal level, we value individuals who are structured and well-organized. We appreciate a solution-oriented approach with a “we can fix this” attitude. Additionally, being a team player with excellent knowledge-sharing skills is highly beneficial in this role. 

Is this your next step? Then apply today 

To apply, please send us your CV using the button below. We want to respect your time, so including an application letter is optional. Feel free to apply as soon as possible. 

Please avoid including any photos or references to your age in your CV. It contributes to a fairer and more unbiased assessment.  

We review CV’s and call in for interviews continuously and in standard, our recruitment process consists of a screening, 2-rounds of interviews including a personality assessment feedback.  

If you're interested in learning more about the incredible team you'll be joining and our shared goals as a family business, visit our pages: This is who we are, and This is what we do. 

Diversity & Inclusion at Specsavers 

Specsavers will consider all qualified applicants for employment without regard to race, colour, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected factor. 

In line with our commitment to diversity, equity, and inclusion, we integrate these principles into all aspects of our work, from product development to team building.

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