Customer Service Supervisor

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Date: 28 May 2025

Location: Quedgeley, ENG, GB, GL2 2AT

Company: Specsavers

Role: Customer Service Supervisor

Based: GL2

Working hours: Full Time, Monday to Friday 8.30am to 4.30pm

Salary £28,000 per annum plus benefits

About us
 
We are looking for an Supervisor to join our lovely team here at Specsavers Homesvists within our office based at Quedgeley, Gloucester. You'll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers – a home where your hard work and efforts will be truly valued and where you’ll be given the opportunity to thrive and develop. With a business that’s constantly expanding, both in the UK and abroad, the opportunities to expand your knowledge base and develop a career have never looked better.
 
Main Purpose of the Role
 
To provide assistance and coverage to the Leadership team through delegation and co-ordination of staff activities and delivering vital business activities such as diary management, staff scheduling and delegation as well as supporting the entire team to achieve KPI’s, objectives and company values.
Key Responsibilities

Under the direction and support of the Leadership team deliver morning meetings with staff to ensure all staff are aware of their daily workload and responsibilities, daily and weekly targets, scheduled appointments, and any housekeeping responsibilities.

Monitor operations, advising and delegating tasks to team as well as making recommendations to the Leadership team in the areas of customer service.

Understand daily staffing levels, making recommendations, and allocating staff workload/tasks to ensure an effective customer journey/flow. Recommend necessary changes to rota allocation to the Leadership team in a professional and constructive manner.

Mentor and coach team in all aspects of daily operations, make referrals to the Leadership team to highlight high performance and under performance amongst all staff.

Provide concise and constructive feedback to new starters during on the job and formal training activities; reporting findings to the Leadership team as required.

Take ownership of individual KPI’s/targets whilst encouraging the team to achieve theirs.

Foster a “Customer First” culture in all aspects of observations.

Support and where necessary deputise for the Leadership team across all aspects of store operations including but not exclusive to:

Taking ownership of Office team

Completing end of day operations, including cashing up

Support the team with the achievement of effective operations, including providing hands on coverage during busier periods and covering team absence.

Manage and support the testing teams to ensure their KPIs are met, putting the customer at the heart of what we do

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