Customer Service Administration Assistant

Who we are looking for

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• Confident in having customer conversations
• High levels of accuracy and attention to detail
• Confident in working independently
• Self-motivated and able to affectively problem solve
• Team player
• Excellent time management

What will my role involve

• Answer inbound calls with enthusiasm and a desire to help customers as the first point of contact
• Responsible for effective Clinic & Diary Management
• Liase with Professional team
• Follow up with customers regarding appointments, queries, etc
• Supporting and providing a positive experience for all our customers
• Ability to react fast when the day gets busy and handle a wide variety of different customers

Here are our key benefits

• Competitive salary DOE
• Full-time, permanent position Monday – Friday (37.5 hours per week)
• Eyecare & Hearcare discounts for you and your family
• 28 days' annual holiday
• An additional paid day off for your Birthday
• Free parking
• Ongoing training, development and leadership support
• WeCare, a free, confidential wellbeing support service
• Complimentary subscription to the Headspace app
• Specsavers Perks which gives you access to additional savings on groceries, travel, gym memberships and everyday spending
• Auto-enrolment into a Workplace Pension scheme