Call Centre Assistant - Mold, Flintshire

Specsavers. A household name and a Highstreet staple. And you could be part of the team.    

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.   

Our store   

The Specsavers store in Mold is a busy and customer-focused optical and audiology branch, committed to delivering high-quality eye and hearing care to the local community. Located prominently on the High Street in the heart of the town centre, the store benefits from excellent public transport links, with nearby bus stops offering regular services to surrounding areas, as well as convenient access to local parking facilities. With a strong emphasis on customer satisfaction, clinical excellence, and retail performance, the Mold store offers a fast-paced yet supportive workplace where colleagues are encouraged to develop their skills and contribute to the overall success of the business.

Our team   

The team at the Specsavers Mold store is a friendly, knowledgeable, and dedicated group of professionals who work closely together to deliver an exceptional customer experience. From experienced optometrists and dispensing opticians to optical assistants and support staff, every member of the team plays a vital role in ensuring the smooth running of the store. They foster a collaborative and supportive environment, where colleagues are encouraged to share expertise, develop their skills, and provide outstanding care to every customer. With a strong focus on teamwork, communication, and continuous improvement, the team is committed to maintaining high clinical standards while creating a welcoming atmosphere for all who visit the store.

What’s on offer?  

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• £8.20ph  - £12.91 per hour
• Full Time - 37.5 hours a week, to include working weekends
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?   

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:   

• Handle inbound and/or outbound calls in a professional manner
• Booking and managing customer appointments
• Provide accurate information about products, services, or queries
• Maintain detailed and accurate customer records on internal systems
• Delivering excellent service in line with Specsavers Customer Service Standards
• Strong communication skills (clear, confident, and polite over the phone)
• Excellent listening skills and the ability to understand customer needs
• Good problem-solving abilities and attention to detail

Find out more 

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Checked all the boxes? This job will close when it's filled, so don't delay, apply today!

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