Customer Service Advisor - Farnborough, Hampshire

Are you a caring, customer-focused individual looking to start your career with Specsavers? You’ve come to the right place.

You’ll start with us an Optical Assistant, where full training will be provided. We’re not looking for people with years of experience or heaps of qualifications — just passionate, hard-working individuals who are ready to confidently welcome customers and support them throughout their visit.

As you grow into your role as an Optical Assistant, you won’t have to stop there. We offer comprehensive training and development opportunities across the business, alongside hands-on support from experienced Opticians and Technicians to help you build your skills and confidence. Whatever you want your career to look like, you can bring it to life at Specsavers.

Our store

Located in the heart of the bustling Princes Mead Shopping Centre, Specsavers Farnborough offers a welcoming and convenient setting for both customers and colleagues. The store is just a short 5‑minute walk from Farnborough train station and is well connected by several local bus routes, making commuting simple and reliable. For those who drive, there’s also easy access to nearby parking. With strong footfall, a lively retail environment, and a supportive in‑store team, Farnborough is a fantastic place to build and grow your career with Specsavers

Our team

The Farnborough team is a close‑knit, friendly, and highly skilled group of optical and retail professionals who take pride in delivering exceptional service to every customer. With experienced Optometrists, dedicated Dispensing professionals, and a supportive retail team, the store offers a collaborative environment where everyone works together to provide the best possible care. Colleagues are encouraged to grow, learn, and share their strengths, creating a positive atmosphere where new team members feel welcomed from day one. It’s a place where teamwork genuinely thrives, and where you’ll be supported to reach your full potential.

What’s on offer?  

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Salary between £8.20ph - £12.91ph
• Full Time - 37.75 hours per week, to include weekend working
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for? 

Some of the responsibilities of this role include: 

• Welcoming customers into store 
• Booking in eye tests 
• Pre-screening patients 
• Providing style advice 
• Measuring frames 
• Taking phone call 

Find out more 

If you are comfortable with the responsibilities we’re looking for and are excited by this opportunity, we’re excited to hear from you.  

Got what we’re looking for? This job will close when it's filled, so don't delay, apply today!