T level placement Business Admin

Are you passionate about delivering exceptional colleague customer service and want to kick-start your career in People Services?

This T Level placement offers a fantastic opportunity to join our People Services team one day a week, gaining hands-on experience and training to become an advisor over time.

What does a People Services Advisor do?

Think of this role like a help desk for your colleagues, not for customers. Instead of answering questions about products, you’re helping people who work in the business with their HR and payroll questions. You’re the first person they contact when they need help, and your job is to make sure they get the right answer quickly.

Examples of questions you might get:

• “I’ve just joined the company, how do I set up my payroll details?”
• “Can you check why my holiday allowance looks wrong in the system?”
• “Where can I find the policy for maternity leave?”
• “I need help updating my address in SuccessFactors.”
• “Can you confirm if my bonus has been processed?”

You’ll be the first point of contact for our store Partners (Who own the store) , Managers, and colleagues, managing queries via phone, email, and our ServiceNow system. Your role will involve:

• Providing first-time resolutions or escalating queries to our self-service hub or Subject Matter Experts
• Maintaining knowledge of HR systems, processes, and documentation
• Managing expectations aligned with SLAs

Why is this important?

You’re making life easier for your colleagues so they can focus on their jobs. It’s all about great customer service, but your “customers” are the people who work with you. You’ll learn how to use HR systems, solve problems, and communicate clearly, all skills that are valuable in any career.

About Specsavers and Your Future

At Specsavers, we’re proud to be a global organisation with over 40,000 colleagues working together to change lives through better sight and hearing. Joining us isn’t just about one role, it’s the start of a career that can unlock countless opportunities across our business.

As part of your placement, you’ll gain exposure to wider teams to understand the bigger picture of how we support office careers and collaborate to make a real difference. You’ll see how every role plays its part in saving lives through better sight and hearing.

What We’re Looking For

At Specsavers, we’re excited to welcome students who see this placement as a chance to learn, grow, and make a real impact. You don’t need to arrive with technical expertise – what matters most is how you approach challenges and opportunities. We’re looking for individuals who demonstrate our core behaviours:

• Curious – eager to ask questions, explore new ideas, and learn from every experience.
• Courageous – willing to step outside your comfort zone, share your thoughts, and try new ways of working.
• Compassionate – showing empathy and respect for others, creating a supportive environment for colleagues and customers.
• Collaborative – working well with others, valuing teamwork, and contributing to shared goals.
• Commercial – understanding the bigger picture and making decisions that help Specsavers thrive as a business.

These behaviours are the foundation of how we work together and succeed. If you can bring them to life during your placement, you’ll not only gain valuable experience but also help us deliver exceptional care to our customers and communities

This is the perfect opportunity to build your knowledge, collaborate with a supportive team, and gain valuable experience in People Operations.

Compensation  Should you complete your T level and offboard into this role as a people service advisor you would be earning a base salary of around  £25,000, with a quarterly bonus totalling over the year to nearly £3,000 plus an annual bonus paid in march plus many other benefits. 

Next Step

Please ensure you are available to attend an interview at our Whiteley office  this will last around 1.5 hours and will include a tour of the office  and an interview. Interviews will be held on the 10th of December Within this application can you indicate why you want to join Specsavers technology for your placement.

You must also note that you will need to be able to get yourself to the office in Whiteley each day for your placement, there is a nearby train station Swanwick and we are then a 15 min walk from there or you can cyle and we have a bike store facility 

We look forward to meeting you at the selection event.

Georgie Tapley

Early Careers Manager Support Office

T +44 (0)1234 567890  M +44 (0)7594515228  E Georgina.tapley@specsavers.com

Specsavers, Forum 6, Solent Business Park, Whiteley, Fareham PO15 7PA