Senior Continuous Improvement and Governance Manager

This is a leadership role for someone who knows how to bring people with them. If you’re at your best when you’re setting direction, building trusted relationships, and helping others do their best work while delivering meaningful change at scale, the Senior Continuous Improvement & Governance Manager role could be the right next step.

Sitting within Retail Efficiencies, this role plays a key part in shaping how continuous improvement is delivered across the retail estate. Day to day, you’ll lead through others as much as through your own expertise. You’ll set clear expectations, coach and develop Continuous Improvement & Governance Managers, and create the conditions for high‑quality analysis, strong governance, and confident decision-making. While your direct reports own their individual pipelines, you’ll support and guide them to ensure initiatives are clearly scoped, prioritised, resourced, and delivered to time, with risks and dependencies actively managed. Alongside this, you’ll take direct ownership of some of the most complex, cross-functional improvement programmes, leading them end to end from problem definition through to implementation and sustainment. Your time will be split between reviewing insight with your team, shaping recommendations, facilitating senior forums, and working across functions to remove barriers and keep delivery on track.

What sets this role apart is the level of leadership impact. You’ll shape standards for governance, project discipline, and analytical quality, while building a high-performing team that delivers consistently strong outcomes. You’ll be trusted to lead high-profile, complex initiatives and to step in where additional leadership is needed to unblock challenges or accelerate progress. You’ll also play a key role in Executive Steering Groups, bringing clarity through insight, guiding decisions, and ensuring actions translate into measurable results for stores. This is a role for someone who enjoys leading in complexity, takes ownership of outcomes, and is passionate about developing others while delivering sustainable change.

We’re looking for a strong people leader with proven experience of coaching and developing teams while maintaining high standards. You’ll bring deep capability in continuous improvement and change, along with experience of leading complex, cross-functional programmes. You’ll be confident using data to form clear, actionable insight, and comfortable operating within structured governance environments. Strong judgement, the ability to prioritise across multiple workstreams, and the confidence to lead through ambiguity are essential. 

If you’re motivated by improving how things work, leading others to succeed, and making a visible difference to stores and customers, we’d really like to hear from you!

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