CRM Manager

Change lives globally. Shape the future of CRM.

What if your work helped millions of people see and hear better - every single day?

At Specsavers, our purpose is simple and powerful: to change lives through better sight and hearing, while creating a place where our people genuinely feel proud to belong. We’re now looking for a talented CRM professional to join our global CRM Innovation team and play a key role in shaping meaningful, customer‑led experiences across 11 international markets.

This is a very exciting opportunity for someone who loves bringing customer journeys to life, enjoys working with diverse teams across regions, and feels energised by innovation and continuous improvement. You’ll sit at the heart of our Customer Engagement Capability Hub, working closely with regional retention and engagement teams to enable smarter, scalable, compliant and more impactful CRM.

In this role, you’ll support the global CRM Innovation team to develop global customer engagement, retention and loyalty. You’ll be comfortable planning and owning projects end‑to‑end, collaborating cross‑functionally and ensuring stakeholders are supported and informed from early planning through to launch, testing and performance tracking. You’ll be a champion of best practice helping to embed consistent measurement, experimentation and testing approaches, while keeping a strong future focus on innovation and emerging trends. You’ll also actively help to continue to build the Specsavers Global CRM Community to help drive operational efficiency, collaboration and learning.     

You’ll bring solid experience within CRM, ideally in a retail or customer‑centric environment, with a passion for putting the customer first and acting as their voice across the business. You’ll be confident developing multi‑channel, data‑led campaigns and customer journeys using CRM platforms such as Adobe Campaign and Adobe Message Centre. Strong communication skills, stakeholder management experience and the ability to navigate complexity across regions will be essential, as will a curious mindset and a genuine desire to keep learning.

Comfort with AI tools, including Copilot, and an interest in using prompting and automation to work more efficiently will help you thrive here. Just as important is your adaptability, resilience and continuous improvement mindset - this is a role for someone who embraces change and enjoys helping teams evolve.

If you’re excited by the idea of working cross‑regionally, shaping global CRM capability and making a real difference to customers’ lives, we’d love to hear from you.

This role closes on 12th May 2026. Don't delay your application, apply now – you'll be glad you did.