Call Centre Assistant - Crawley, West Sussex

Specsavers. A household name and a Highstreet staple. And you could be part of the team.    

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.   

Our store   

The Crawley Specsavers store, located in The Martlets shopping area, is a busy and well‑established optical and audiology hub offering comprehensive eye and hearing care to the local community. As a large store featuring 10 test rooms and an on‑site call centre, it is well‑equipped to support high customer demand while maintaining excellent clinical and service standards.

Our store is just a short walk from Crawley Train Station, making it easily accessible for commuters and local residents. Visitors travelling by bus can take advantage of frequent services that stop at multiple points within close proximity to the store. For those arriving by car, the area is well-connected via nearby routes, with multiple parking options available in the town centre.

The store’s central location within a busy shopping district ensures straightforward access whether travelling on foot, by public transport, or by road.

Our team   

The Crawley Specsavers team is made up of around 30 dedicated, friendly and highly skilled colleagues who work together to deliver an exceptional customer experience every day. The team includes a diverse mix of qualified optometrists, dispensing opticians, optical assistants, audiology professionals and retail specialists, all bringing their own strengths, expertise and personalities to the store. They pride themselves on creating a supportive, collaborative environment where everyone plays an important role in keeping the store running smoothly, from guiding customers through frame choices to supporting clinical services behind the scenes. With a strong focus on teamwork, development and communication, the group is known for its warm atmosphere, problem‑solving mindset and commitment to delivering great service.

What’s on offer?   

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Up to £12.41ph, depending on experience 
• Full time - 40.5 hours, to include weekend working
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?   

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:   

• Great communication skills – confident, clear and friendly when speaking with customers over the phone.
• Active listening – able to understand customer needs quickly and accurately.
• Strong organisational skills – keeping on top of bookings, referrals, and customer queries.
• Attention to detail – ensuring information is recorded accurately and passed to the right teams.
• Ability to stay calm under pressure – especially during busy periods or when handling challenging calls.
• Tech‑savvy approach – comfortable using booking systems, computer software and headsets.
• Problem‑solving mindset – able to resolve issues or identify who can help when needed.
• Teamwork – working closely with colleagues across the store and call centre.
• Customer‑focused attitude – always aiming to deliver a positive experience on every call.
• Time management – managing workload efficiently to keep wait times low and service levels high. 

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Checked all the boxes? This job will close when it's filled, so don't delay, apply today!