Senior Delivery Manager - Burnaby, BC

Location: This hybrid role requires 3 days on-site at our Burnaby office and 2 days remote per week.

Salary: $120,000 - $140,000 
Actual compensation within the range will be based on experience
We also offer quarterly variable compensation package (bonus) + benefits

About Specsavers

Welcome to Specsavers - where we're not just about eyewear and eyecare, we're a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That's why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we're here to make a real difference in the lives of our customers.

But that’s not all - we're also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you're passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

Purpose of the role

As a Senior Delivery Manager in Commercial Technology, you are entrusted with overseeing the seamless execution of technology projects across critical functions such as HR, Finance, Business Development, Technology, and Supply Chain. Your primary objective is to ensure these projects not only meet but exceed business objectives, delivering tangible value, efficiency, and stakeholder satisfaction. In addition to project management, your role involves coaching teams and establishing effective governance processes. By doing so, you play a pivotal role in driving sustained success, fostering innovation, and enhancing competitiveness within our commercial operations. You will provide guidance and mentorship for Project and Delivery Managers within Specsavers Canada, ensuring high standards, and providing feedback for improvement as needed.

Key Responsibilities

• Strategic Project Leadership: Provide strategic direction and oversight for the successful delivery of complex projects, aligning with organizational objectives and priorities. Lead the development and execution of project plans, ensuring alignment with broader business strategies.
• Team Empowerment and Mentorship: Foster a culture of excellence and accountability within project teams, empowering members to take ownership of their work and excel in their roles. Provide mentorship and guidance to team members, fostering their professional growth and development.
• Stakeholder Engagement and Relationship Management: Cultivate strong relationships with key stakeholders, including executive leadership, clients, and external partners, to understand their needs and expectations. Effectively communicate project progress, risks, and opportunities, ensuring alignment and buy-in at all levels.
• Risk Mitigation and Problem Solving: Proactively identify potential risks and challenges that may impact project delivery, developing robust mitigation strategies to address them. Lead problem-solving efforts, leveraging analytical thinking and creativity to overcome obstacles and drive project success.
• Optimization of Delivery Processes: Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and tools. Develop and implement innovative approaches to streamline workflows, increase efficiency, and deliver greater value to stakeholders.
• Performance Management and Accountability: Establish clear performance metrics and KPIs to measure project progress and success. Monitor performance against targets, identifying areas for improvement and taking corrective action as needed to ensure project objectives are met or exceeded.
• Thought Leadership and Innovation: Stay abreast of industry trends, best practices, and emerging technologies related to project management. Provide thought leadership within the organization, championing innovation and driving the adoption of new tools and methodologies to enhance project delivery capabilities.
• Resource Optimization and Budget Oversight: Optimize resource allocation and utilization across projects to maximize efficiency and productivity. Manage project budgets effectively, tracking expenses and ensuring financial accountability while delivering value within budget constraints.
• Integration with IT Service Management (ITSM) Process: Collaborate with ITSM teams to ensure seamless integration of project deliverables into IT service operations. Align project activities with ITIL principles and practices, facilitating smooth service transition and minimizing disruptions to ongoing operations.
• Change Management Leadership: Lead change management efforts to facilitate smooth adoption of new processes, technologies, or organizational changes introduced through projects. Engage stakeholders effectively, communicate the rationale for change, and mitigate resistance to ensure successful implementation.
• Collaboration with User Acceptance Testing (UAT) and Testing Teams: Partner closely with UAT and testing teams to develop comprehensive test plans and schedules. Ensure timely execution of testing activities, coordinate feedback collection, and oversee resolution of identified issues to meet project milestones and quality standards.
• Executive Communication and Reporting: Serve as a trusted advisor to senior leaders, delivering insightful reports that distill complex project information into clear, actionable insights. Provide comprehensive analyses of project performance, highlighting achievements, risks, and opportunities for optimization. Tailor communication to the needs of different stakeholders, ensuring key messages resonate and drive informed decision-making at the highest levels of the organization.

What We’re Looking For

• Proficiency in orchestrating and overseeing multiple technology workstreams across diverse domains.
• Proven leadership proficiency, skilled in guiding, motivating, and empowering teams to achieve excellence in project management.
• Establishing and maintaining stringent standards for technology tools and processes, ensuring comprehensive documentation.
• Proficiency of advanced project management platforms like Jira and Confluence for efficient project navigation.
• Proven track record of delivering projects to successful completion, from inception to implementation.
• Deep understanding and experience with Support office technologies including HR systems, Finance systems, Technology support tools, and Supply Chain systems.
• Expertise in seamlessly integrating solutions into business operations and driving continuous improvement.
• Comprehensive perspective on projects from both client and business viewpoints, guiding strategic decision-making.
• Proficient in cost and budget management, optimizing resource allocation for maximum efficiency.
• Extensive collaboration experience with 3rd party and offshore vendors to achieve project objectives.
• Excellent communication skills, capable of engaging stakeholders and peers at all levels to ensure alignment with organizational goals.
• Strong commitment to delivering high-quality work and fostering accountability within the team.
• Ability to cultivate an inclusive work environment that encourages collaboration and innovation.
• Exceptional problem-solving abilities and analytical thinking to navigate complex challenges effectively.

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.