Care Home Coordinator

Are you looking for a rewarding role where you can make a genuine difference while developing your career? If so, we'd love to hear from you.

We're looking for a Care Home Coordinator to join our Home Visits Audiology team. In this field-based role, you'll play a vital part in delivering an exceptional experience for our care home partners and their residents.

About the role

As a Care Home Coordinator, you'll build and maintain strong relationships with the care homes that use our Home Visits service, while supporting the onboarding of new care home partners. You'll work closely with care home management teams, ensuring they receive outstanding support and service.

This is a field-based position, with approximately 3–4 days per week spent visiting care homes and 1–2 days based in our Birstall office.

What you'll be doing

Your responsibilities will include:

• Building and nurturing relationships with care homes and their management teams
• Supporting the onboarding of new patients onto our systems
• Maintaining accurate and up-to-date patient records
• Coordinating day-to-day customer care and ensuring a high standard of service
• Organising and delivering engaging activities within care homes, including arts and crafts sessions, to help create a positive experience for residents

About you

We're looking for someone who is compassionate, organised, and passionate about delivering outstanding care.

You'll ideally have:

• Current or previous experience working in healthcare within a care home setting
• Excellent organisational and time management skills, with the ability to prioritise a busy workload
• A calm, proactive approach to problem-solving and customer care
• Strong communication and relationship-building skills, with the confidence to influence and engage others
• A caring, friendly personality and a genuine desire to make a positive impact

Why join us?

You'll become part of a supportive and dedicated team delivering audiology care to people who are unable to visit our stores. Every day, you'll help improve the lives of our patients while working alongside colleagues who are committed to providing outstanding care.

Our business

Our office is based in Birstall, with regular travel to care homes across the West Yorkshire region.

Our team

You'll be joining a welcoming, experienced team who are passionate about what they do and ready to support you every step of the way.

What's on offer?

In addition to comprehensive training and ongoing development opportunities, you'll enjoy a fantastic range of benefits, including:

• Salary of £25,175 per annum (pro rata)
• Company car
• Full-time: 5 days per week - Monday to Friday
• We can consider part-time of 4 days per week
• 28 days' holiday (pro rata), including bank holidays
• An additional paid day off for your birthday
• Access to the Specsavers Perks Scheme
• WeCare employee support programme
• Access to the Headspace app

What we're looking for

• Experience working in healthcare within a care home setting (essential)
• The ability to manage a varied workload and prioritise competing demands
• Excellent communication and interpersonal skills
• A proactive, compassionate approach with a passion for delivering exceptional customer care

If you're looking for a role where you can build meaningful relationships, make a real difference to people's lives, and be part of a supportive team, we'd love to hear from you.

Please note: We expect a high level of interest in this vacancy and may close applications before the advertised closing date. We encourage you to apply as soon as possible.

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